How much is shipping?
We charge the following flat rate for shipping:
- US-Domestic- $4.95
- International- $14.95
- FREE domestic (US only) shipping with orders over $75
We will not be responsible for additional custom fees that some countries require.
How long does shipping take?
Our hours of operation for shipping are Monday-Friday, 9 A.M.-5 P.M. EST, excluding weekends and major holidays. Orders will ship out 48-72 hours after you order.
***Pre-ordered products ship out approximately 2 weeks after order date.***
Estimated shipping time frames:
- US-Domestic: 5-7 business days;
- International: 10-15 business days, not including time spent at customs/border inspection facilities.
Please note that this time frame is an estimate and not a guarantee. Any inquiries regarding the exact location of your package should be made out to USPS directly.
How do I track my order?
Tracking info will be sent to the email address you used at checkout. Please note that any typos in email address will result in tracking being sent to an incorrect email address. This also means any attempts we make to reach you will be unsuccessful. Please check your spam folders as well before contacting us.
How do I return an order?
Due to the nature of our products, we do not offer returns or exchanges.
Why does the color I ordered look different than online/social media pictures?
The swatches on our website represent our colors as close as possible; however, the actual color may appear different on everyone.
Where can I purchase Dahab Cosmetics lipstick?
We are mainly an e-commerce brand! You can purchase our entire line only on THIS official website. Many retail stores will also be carrying our line.
Can I sell your products in my retail or online store?
Yes. Please send us an email at firstname.lastname@example.org.
What are your hours of operation?
Our hours of operation for customer service are Monday-Friday, 9 A.M.-5 P.M. EST excluding weekends and major holidays.
What are the Ultra Matte Lip Stain ingredients?
All Dahab Ultra Matte Lip Stain products are 100%:
- Fragrance Free
- Cruelty Free
- Gluten Free
- FDA Approved
Ingredients: Isododecane, Trimethylsiloxysilicate, Dimethicone, Cyclopentasiloxane, Cyclotetrasiloxane, Trihydroxystearin, Disteardimonium Hectorite, Propylene Carbonate, Tocopheryl Acetate, Phenoxyethanol, Ethylhexylglycerin.
May Contain: Mica (CI 77019), Titanium Dioxide (CI 77891), Iron Oxides (CI 77491, CI 77492, CI 77499), Bismuth Oxychloride (CI 77163), Carmine (CI 75470), Blue 1 Lake (CI 42090), Orange 5 Lake (CI 45370), Red 6 Lake (CI 15850), Red 7 Lake (CI 15850), Red 21 Lake (CI 45380), Red 22 Lake (CI 45380), Red 27 Lake (CI 45410), Red 28 Lake (CI 45410), Red 30 Lake (CI 73360), Red 33 Lake (CI 17200), Red 36 (CI 12085), Red 40 Lake (CI 16035), Yellow 5 Lake (CI 19140), Yellow 6 Lake (CI 15985), Yellow 10 Lake (CI 47005)]
I couldn't find the answer I am looking for here, what should I do now?
Send us an email! Our customer service team will be happy to help with any other question you may have! Send your name, order number (if applicable), and question to email@example.com.
Our customer service teams will do their best to respond as quickly as possible, however, please allow 24-48 hours to receive a response. Also, we are only equipped to handle orders placed through dahabcosmetics.com, any orders placed through our retailers need to be handled by their respective customer service teams.